1. Definitions In these conditions, unless the context requires otherwise:
1.1 We are Croyde Bay Holidays, managed by Assured Hotels Ltd (“we”, “our”, “us”) of Beach Road, Croyde,
Braunton, EX33 1NZ
1.2 ‘You’ shall mean the person who completes and submits the Booking Form and to whom we let the Property
under the Contract; where more than one person is taking the holiday, ‘You’ also means the ‘party leader’.
1.3 ‘Balance’ means the total amount payable by You for the Rental Period (including, for the avoidance of doubt,
the Security Deposit) less the amount of the Booking Deposit, if any, paid in accordance with clause 5 below;
1.4 ‘Booking Deposit’ means a deposit which may be payable by You on acceptance of the booking by us in
accordance with clause 5 below if your booking is made more than 9 weeks (63 days) before the Rental Date;
1.5 ‘Security Deposit’ means the deposit to be paid by You and held by us as security against any damages
and/or any requirement for additional cleaning, whether discovered during the Rental Period or after your
departure, as further described in clause 6 below.
1.6 ‘Conditions’ means these terms and conditions;
1.7 ‘Contract’ has the meaning given in clause 2.
1.8 “Force Majeure Event “means any circumstance not within a party’s reasonable control including, without
limitation: (a) acts of God, severe floods, droughts, earthquake or other natural disaster (b) epidemic or pandemic
(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict,
imposition of sanctions, embargo, or breaking off of diplomatic relations (d) nuclear, chemical or biological
contamination or sonic boom
1.9 ‘Property’ means the property let or to be let by us to You [to include the Property’s grounds and any
outbuildings];
1.10 ‘Rental Date’ means the date on which the first night of the Rental Period begins;
1.11 ‘Rental Period’ means the number of days for which the Property is agreed to be let to You by us in
accordance with the Booking Form.
1.12 ‘Written Confirmation of Rental’ has the meaning given in clause 2.4.
1.13 ‘Booking Fee’ means the administration charge payable by You to us on acceptance of the booking by us in
accordance with clause 5 below;
2. Basis of Contract
2.1 The submission of the Booking by You constitutes an offer to take a letting of the Property from us in
accordance with these Conditions.
2.2 Where You are also a Party Leader, You are responsible for compliance with these Conditions and the
Contract by all members of the party. ‘You’ shall also mean any member of your party, unless stated otherwise.
2.3 At the time of booking You must be over the age of 18 and you must be in attendance at the Property for the
duration of any period in which any member of the party is in occupation of Property.
2.4 Your booking of the Property shall only been deemed accepted by us upon Written Confirmation being sent
via email
2.5 Save where refusal would be unlawful we have the right to refuse any Booking, without reason.
2.6 Should the we refuse your booking, any monies paid by You will be returned within 5 Business Days.
2.7 Any disputes or queries with respect to these Conditions, or any other matter will be dealt with by You as the
party leader.
2.8 The Contract creates a license to occupy for the purposes of a holiday (and not for any business purpose)
and nothing in the Contract or these Conditions shall create the relationship of landlord and tenant between You

and Us.
2.9 We do not provide any promise with respect to the quality of services provided by third parties at the Property
including, but not limited to, internet service, telephone reception and television reception.
2.10 The maximum number of occupants at the Property shall be the number stated on the Booking Form.
3. Booking and Payment
3.1 A Booking Deposit will be payable by You, on acceptance of the booking and if your booking is made more
than 9 weeks prior to the Rental Date. The amount of the Booking Deposit shall be 30% of the total cost of the
Rental Period. The Booking Deposit is non-refundable.
3.2 For bookings made less than 9 weeks before the Rental Date, the Balance shall be payable by You, on
submission of the Booking Form.
3.3 We shall, where applicable, send you written confirmation by email of the Balance to be paid by You in full, 70
days prior to the Rental Date. Such payment must be made by You within 7 days from the date of the written
confirmation.
3.4 Should the Balance not be paid by You pursuant to clause 3.3 above, we reserve the right to terminate the
Contract by notice in writing and without further liability to You.
3.5 A Security Deposit will be payable by You 2 days prior to the Rental Date. The Security Deposit will be
automatically held as a pre-authorisation on the credit or debit card used to make the Balance payment. The
Security Deposit, minus any deductions, will be returned to You within 5 days of departure.
3.6 All payments shall be made by You in Pounds Sterling and we shall not be responsible for any currency
conversion costs You may incur.
3.7 We review our pricing regularly and reserve the right to increase or discount prices as required to optimize
bookings. If a promotion or offer is advertised after the date that you have confirmed your booking, then the price
payable by You is as shown on your Booking Confirmation. You will not be able to take advantage of offers
placed on similar dates, after your booking has been confirmed and the Booking Deposit has been received by us
for your specific dates.
4. Cancellation policy
4.1 Once Written Confirmation of Rental has been provided, You are responsible for the Balance.
4.2 You may cancel your booking at any time; however, You will not be entitled to reimbursement of the monies
paid as a deposit. The deposit should be deemed non-refundable.
4.3 If your Arrival date is 63 days or less away, You may be due a partial refund from us. The refund will depend
on the amount of notice you give us prior to the arrival date. The refund will be calculated as follows:
•
•
•
•
•

21 or less days’ notice –
22 – 35 days’ notice –
36 – 49 days’ notice –
50 – 63 days’ notice –
More than 63 days’ notice –

No refund due
10% of the total accommodation cost
20% of the total accommodation cost
40% of the total accommodation cost
Your liability to pay the balance will be waived, however
the deposit will not be refunded.

4.4 Cancellation of your booking must be made by You in writing and sent to
bookings.croydebay@assuredhotels.co.uk.
4.5 Once cancellation has been confirmed in writing, your booking of the property will be deemed cancelled.
4.6 Upon confirmation of the cancellation of your booking, we will seek to re-let the Property for the full Rental
Period. Your full Booking Deposit will be kept by Us.
4.7 In the event that the Property becomes unavailable, through no fault of our own, and the Balance has been
paid, we have the right to cancel your booking. We may (but are not obliged to) offer an alternative property of a
similar standard in a similar location. We will not be liable for any costs associated with arranging alternative

accommodation and such alternative may be subject to the payment of additional charges if the rental value is
higher. If we cannot offer a suitable alternative, then we will arrange a refund to You.
4.8 We reserve the right to terminate the Contract, or refuse to hand over to you the Property, at any time where
there are reasonable grounds to suspect that:
4.8.1 You or your party are likely to breach any of the Conditions in terms of the number of persons staying at the
Property, or their age;
4.8.2 You have provided incorrect information with respect to your booking; and
4.8.3 You have behaved in a vexatious, abusive or unlawful manner towards us, any third-party supplying
services to the Property or any neighbours of the Property.
4.8.4 The above actions as stated in clause 4.8 above shall constitute a breach of contract by You and we shall
consider the booking as cancelled by You. In these circumstances, we shall not be liable to You in any respect
and You shall not be entitled to a refund of any monies or alternative accommodation.
5. Duration and Term of Rental
5.1 The letting will commence on the Rental Date and continue for the duration of the Rental Period and shall
terminate on the last day of the Rental Period in accordance with this clause 5.1 and 5.2 below and the Written
Confirmation of Rental.
5.2 Check in and check out times for the properties are advertised on the Website, and must be adhered to.
6. Your Obligations with respect to the Property and its use
6.1 You confirm that the information you have provided to us is true, accurate, current and complete information
in all respects. Should any information provided change, you should notify us immediately. We shall not be liable
if any incorrect information provided by You results in us being entitled to terminate the Contract.
6.2 You agree to:
6.2.1 Not cause any damage to the Property, including all furniture and fixtures and fittings;
6.2.2 Keep the Property and all furniture, fixtures and fittings in the same state as repair as to which you found
them at the commencement of the Rental Period.
6.2.3 Leave the Property in the same state of cleanliness as that in which You found it at the commencement of
the Rental Period;
6.2.4 Keep all furniture as you found it, so as to not remove it from the place that it was originally placed or place
it back to its original place prior to the end of the Rental Period. You will be liable for any damage caused by You
in this respect;
6.2.5 Empty any bins and dispose of any rubbish in the outside bins provided at the Property and to follow the
instructions provided
6.2.6 Report any damage at the Property not caused by You on your day of arrival;
6.2.7 Report as soon as possible any breakages or damage caused by You or your party during the Rental
Period;
6.2.8 Not to undertake any repairs of any kind to the Property, furniture and fixtures and fittings yourself;
6.2.9 Not to use the Property for any illegal purpose or take any illegal substance thereon; and
6.2.10 Abide by the Conditions.
6.3 On departure, the property and its grounds will be fully inspected. If no damage is found, the full Security
Deposit will be released back to Your credit or debit card. Should any damage be identified, we will request our
preferred suppliers to provide a cost to either repair, clean or renew the item damaged within 24 hours of
identification. You will be provided with this itemised cost prior to the sum been deducted from the Security
Deposit. Should the sum exceed the Security Deposit you will be liable to meet this cost no later than 48 hours

upon receipt of the itemised cost. An itemised inventory of items in the property can be provided to you upon
request.
7. Right of re-entry and right to evict
7.1 We are entitled to enter the property, without providing You with prior notice in the following circumstances:
7.1.1 In an emergency, to include where repairs are required to be carried out due to a report made by You or
damage caused by You; or
7.1.2 Should you be in breach of any of these Conditions or we have reasonable grounds to believe that you are
in breach of these Conditions and of the Contract; or
7.1.3 We have received reports from a third party that may lead to you being in breach of these Conditions or
Contract.
7.2 We are allowed to enter the property to inspect it (including but not limited to where you have complained
about the property). In this circumstance, reasonable notice will be given first.
7.3 Should re-entry be required on the basis that you are in breach of these Conditions, no notice of re-entry is
required and you may also be required to leave the Property immediately at our request , in which case the
Contract between You and us shall terminate immediately, with no compensation or liability being owed to You
7.4 Should access be required pursuant to this clause 10, You agree not to obstruct the re-entry of the Owner
and/or the Owner’s Representative (to include workmen) to the Property.
8. Smoking Policy
All of the properties offered are entirely smoke free. Should we be required to clean the Property due to noncompliance of this clause, we shall be entitled to use the Security Deposit to remedy such breach.
9. Complaints
10.1 Should You wish to make a complaint during the Rental Period, You should notify us during the stay and as
soon as you become aware of the issue so that every attempt can be made, to resolve the issue as soon as
possible. The complaint should be followed up in writing no later than 14 days from the end of the Rental Period
10.2 If the complaint is not resolved, nothing in this section affects your legal rights
10. Data & Privacy
10.1 In making a booking, we will ask for your personal information such as your name, address, email address,
telephone number and payment details.
10.2 We guarantee that any information will remain confidential and is protected under the EU General Data
Protection Regulation (GDPR) (EU) 2016/679.
11. Force Majeure Event
11.1 We shall not be in breach of these conditions nor liable for delay in performing, or failure to perform, any of
its obligations set out in these conditions or otherwise, if such delay or failure results from events, circumstances
or causes beyond its reasonable control.
11.2 Should a Force Majeure Event happen during the Rental Period, we will do all that is reasonably practicable
to provide You with alternative accommodation. However, should alternative accommodation not be found or
accepted by You, we shall not be liable to You for any loss incurred by You for events that are outside of our
control.
12. Severance
12.1 If any provision or part provision of these Conditions is or becomes invalid, illegal or unenforceable, it shall
be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such

modification is not possible, the relevant provision or part provision shall be deemed deleted. Any modification to
or deletion of a provision or part provision under this clause shall not affect the validity and enforceability of the
rest of the Conditions.
12.2 If one party gives notice to the other of the possibility that any provision or part provision of these Conditions
are invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as
amended, it is legal valid and enforceable, and, to the greatest extent possible, achieves the intended
commercial result of the original provision.
13. Governing Law and Jurisdiction
These Conditions and any disputes or claims arising out of or in connection with it or its subject matter (including
non-contractual disputes or claims) are governed by, and construed
in accordance with, the law of England and Wales and the parties irrevocably agree that the courts of England
and Wales shall have exclusive jurisdiction to settle any dispute or claim.